Inquiry form for Yamaha e-Bike Systems

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*Please note that we will not be able to respond to inquiries not pertaining to Yamaha e-Bike Systems.

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【Handling of Customers' Personal Information】

This privacy notice explains how Yamaha Motor Co., Ltd. (“Yamaha”) uses your personal information collected from Inquiry Form for Yamaha e-Bike Systems.

1. Purpose of Use
Yamaha uses your personal information for the following purposes and may use in conjunction with the information or data Yamaha separately acquired from you . Legal Basis of processing is based on your explicit consent you have provided.
・ Respond to your inquiries, requests, and complaints
・ Conduct research, surveys, and obtain your feedback
・ Provide information on products and services related to Yamaha Motor group
・ Offer information on contests, events, and promotions and to administer these activities
・ Gather and analyze information such as market research for the purpose of quality improvement and product development
・ Provide information on new and updated products and services related to Yamaha Motor Group for purposes including marketing and advertising
・ Fulfill contractual obligations with third parties, agents, subsidiaries and affiliates
・ To ensure protection and safety of property and rights
・ Protect network and information asset
・ Comply with laws, regulations, and other rules
・ As otherwise permitted or directed by you (such as responding to “4. Your Rights”)

Yamaha will store your personal information for the period necessary to fulfill the stated purpose(s) of use and/or as required by laws.

2. Sharing Your Data
Yamaha may share your data with our subsidiaries (including Yamaha Motor Europe　N.V.) and contractors within the scope necessary to achieve the purpose of use. As Yamaha Motor’s global head quarter is located in Japan, your data will also be transferred to Japan. Upon transferring your data, Yamaha will take appropriate measures in accordance with provisions set forth in applicable laws and regulations.

3. Security
Yamaha recognize the importance of protecting personal information. Yamaha have established a management structure to prevent unauthorized access, loss, destruction, falsification, leakage of your data. Yamaha take appropriate organizational, physical, and technical security measures.

4. Your Rights
Yamaha recognize you have rights to your data including rights to know, access, correct, transfer, restrict the processing of, and deletion of your data. Yamaha shall faithfully and appropriately deal with your exercise of rights in accordance with the provisions set forth in applicable laws and regulations.
Please contact “5. Contact Information” to exercise your rights.

5. Contact Information
If you have any question about this privacy notice, the personal information Yamaha collected from you, or if you choose to exercise one of your rights based on the applicable law and regulations, please contact us below.
Yamaha Motor Co., Ltd.
e-Kit Business Division
2500 Shingai, Iwata-Shi, Shizuoka-Ken, 438-8501, Japan
ebikesys_inquiry@yamaha-motor.co.jp

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